Payments practice director Lindsay Lehr was recently interviewed by Portada about the recent acquisition of Linio by Falabella. Below is an excerpt of the story:
Chilean bricks-and-mortar retailer Falabella is determined to be a major e-commerce player, and will likely use its physical stores to key advantage as it ramps up to compete with Amazon and MercadoLibre for online sales in Latin America. That’s how industry and regional experts explain Falabella’s recently announced purchase of online retailer Linio for US $137 million.
The word analysts keep repeating is “omnichannel.”
Omnichannel refers to the ability of bricks-and-mortar retailers to offer in-store pickup of goods ordered online.
It could become a key competitive edge for Falabella.
“This is congruent with a trend we are seeing of retailers getting smarter about e-commerce,” Lindsay Lehr, a senior director at the consultancy Americas Market Intelligence tells Portada.
One of the big stumbling blocks to e-commerce in Latin America is the inability of people to receive packages in their homes, which is why omnichannel purchasing is increasingly important, Lehr said.
To read the rest of the story, click here.