Lindsay Lehr, the payments practice director at Americas Market Intelligence, was interviewed about the challenges of corner stores or “mom-and pop shops” to go digital. Here is a quick excerpt of the insights she shared with The Atlantic:
Many mom-and-pops might have good reasons to be hesitant to change. Some do sales under the table, and using e-commerce could make it tougher to skirt taxes. Even if they do report their income, many shop owners find that cash remains the most convenient payment option. Most important, tech companies still have to prove that what they’re offering is cost-effective and better than the old way of doing things. “It’s a segment that’s really resistant to digitization in many ways, for many reasons.”
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