In Business Trends & Strategy

Nearly 8 in 10 (79%) Latin American business leaders say they’re confident in their ability to grow revenues in 2025. But that optimism has dropped sharply from 2024, when 92% felt confident about achieving growth.

Recent surveys offer a revealing look into the shifting priorities and challenges facing the region’s leadership. Among the most critical focus areas:

  • Investment strategies for the next 12 months
  • AI adoption plans and expectations
  • Concrete actions to drive growth
  • Steps to improve workforce performance
  • Efforts to build a stronger culture of innovation

Drawing on recent research from EY, HLB, and PwC, here’s a look at what’s keeping Latin America’s business leaders up at night, what they’re prioritizing—and how they plan to move forward.

Latin America Consumer Insights Market Research

The Untapped Power of Consumer Insights in Latin America

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1# Ramping up Reinvention

PwC’s 28th Annual Global CEO Survey revealed that CEOs around the globe are highly concerned with reinventing their companies. In fact, 41% of CEOs in Latin America (42% globally) feel that their companies will no longer be viable within the next 10 years if they stay on their current course.

Bar chart comparing the future economic viability of CEOs' companies globally and in Latin America. 55% of global CEOs and 56% of Latin American CEOs believe their companies will be viable for more than 10 years. 42% globally and 41% in Latin America believe viability is 10 years or less. 3% globally and 4% in Latin America responded "I don't know." Data from the 28th Annual Global CEO Survey by PwC.

Globally, two-thirds of CEOs (64%) report that they have implemented at least one action to change the ways their companies generate value, ostensibly to help correct their companies’ courses.

When asked about more specific actions they have taken, the most common action taken by Latin American CEOs is to develop innovative products or services:

Bar chart showing actions taken by companies in the past 5 years to reinvent themselves, comparing Latin America and global responses. 39% in Latin America and 38% globally targeted a new client base; 36% in Latin America and 32% globally developed innovative products or services; 28% in Latin America and 25% globally implemented new pricing models; 27% in Latin America and 24% globally targeted new market routes; and 26% in both regions collaborated with other organizations. Data source: 28th Annual Global CEO Survey, PwC.

This action by LatAm CEOs aligns with CEOs globally, with 38% of them also reporting that they developed innovative products or services over the past 5 years.

However, these efforts have not yet borne much fruit: according to PwC, at a global level, CEOs indicated that only 7% of their revenues during the past 5 years came from new business lines developed in that time frame.

#2 A Focus on Efficiency and Driving Down Costs

In HLB’s 2025 survey of LatAm business leaders, 71% of executives identified improving operational efficiency as their top growth driver for the year ahead. This is followed by cost reduction (55%) and adopting new technologies (55%). The emphasis is clear: leaders are looking for ways to extract more value from existing resources while still laying the groundwork for future competitiveness.

Bar chart showing the top actions Latin American CEOs plan to take to increase growth in the next 12 months. The top strategies include improving operational efficiency (71%), reducing costs (55%), adopting new technology (55%), reviewing strategy (54%), and launching new products or services (51%). Other actions include investing in people (45%), forming joint ventures or alliances (40%), building organic growth (29%), collaborating with entrepreneurs (18%), outsourcing (15%), investing in new markets (11%), mergers and acquisitions (11%), and divesting or exiting a market (10%). Data from HLB Survey of Business Leaders 2025.

While the EY survey Desafíos y tendencias de las empresas en Latinoamérica doesn’t pose the same questions, there’s some interesting alignment with the results from the HLB survey question above. The EY study — which gathered the responses of 1,720 LatAm leaders in 18 countries — asked about the top internal challenges facing their companies. The responses:

Bar chart displaying the biggest internal challenges for Latin American companies in 2025. Top concerns include operational improvements, productivity and costs (28%), market share growth (27.6%), technology and digital transformation (27.1%), and strategy and business transformation (24.9%). Other challenges include innovation (18.4%), customer management and service quality (17.7%), financial management and internal control (16.5%), process automation (15.9%), new products and services (14.4%), and agility, flexibility, and business adaptation (14.3%). Data source: EY, Desafíos y tendencias de las empresas en Latinoamérica, 2025.

A number of these challenges—operational efficiency, technology transformation, strategy, innovation — align with the actions that CEOs from the HLB survey plan to take in the next 12 months.

#3 LatAm Leaders Bullish on AI Adoption

AI in Latin America has moved past the “let’s see what happens” stage. For many companies, it’s now an active part of operations—particularly generative AI (GenAI).

According to PwC’s 2025 CEO Survey, 60% of Latin American CEOs say GenAI has already improved employee time efficiency. Even more impressive, 39% report increased revenue and profitability from GenAI initiatives—figures that outpace the global averages. Looking forward, 54% of CEOs expect GenAI to further boost profitability in 2025—compared to 49% of CEOs around the globe that expect the same of this technology.

When asked to predict where AI will be systematically integrated into different areas of their companies over the next 3 years, this is how the CEOs surveyed by PwC responded:

Bar chart comparing the areas where AI will be systematically integrated in companies over the next 3 years, according to Latin American and global CEOs. In Latin America, 59% plan to integrate AI into technological platforms, 44% into processes and workflows, 36% into the main business strategy, 35% into workforce and skills, and 34% into new product/service development. Global figures are 47%, 41%, 24%, 31%, and 30%, respectively. Data from the 28th Annual Global CEO Survey, PwC.

But when we look at current usage of AI, HLB’s 2025 study shows that companies are zeroing in on practical applications. The most common current uses include:

Bar chart showing areas where companies have used AI technologies to automate or enhance operations. Top areas include sales and marketing (34%), content generation (31%), process automation (30%), research and development (25%), and customer service (23%). Other uses include employee training (21%), customer analytics (19%), HR and recruitment (14%), flexible working (10%), performance systems (9%), quality and risk management (8% each), cross-functional collaboration and supply chain optimization (5% each), and employee engagement (3%). 27% reported "none of the above." Source: HLB Survey of Business Leaders 2025.

The use of AI for content generation and in marketing and content generation jibes with other studies showing marketers around the world making greater use of AI in these areas. It’s surprising to see only 19% use AI for customer analytics, considering that analysis of massive data sets is a key strength of AI. Yet the other telling data point is that 27% of leaders selected “none of the above” in response to the question, which suggests either a significant lag in AI adoption among Latin American businesses or some other uses not captured in the HLB study.

#4 Building a Workforce That Can Keep Up

HLB finds that 54% of executives plan to invest in training and development in 2025, and many organizations are already running workforce audits and skills reviews. PwC shows leaders seeing productivity gains from GenAI but warns that only a minority are systematically integrating AI into workforce development — a gap that could blunt the long-term benefits. EY highlights workforce productivity, automation, and process improvements as top internal priorities.

Bar chart illustrating the areas companies are focusing on to improve workforce effectiveness and engagement. Top priorities include training and development (54%), work environment and wellness (45%), people engagement and internal communication (44%), and company culture and purpose (43%). Other areas include succession planning (37%), performance management (31%), team/department structures (29%), workload management (25%), flexible working arrangements (22%), skills audits (18%), and staffing models, including gig workers (13%). Data source: HLB Survey of Business Leaders 2025.

Despite this strong interest in workforce development among LatAm business leaders, it does not appear to translate into greater hiring:

Stacked bar chart showing how companies' investment choices are changing over the next 12 months across various areas. Key areas with the highest combined increase in investment include hiring more people (4% significantly, 24% increase), innovation partnerships (3% significantly, 27% increase), and reward/remuneration for current staff (2% significantly, 27% increase) — all with 54% planning to maintain current levels. Other focus areas include R&D (4% significantly, 33% increase), reskilling (3% significantly, 38% increase), cybersecurity (5% significantly, 39% increase), data analytics (4% significantly, 41% increase), automation (6% significantly, 43% increase), and digital transformation (5% significantly, 45% increase). Source: HLB Survey of Business Leaders 2025.

Only 4% of CEOS expect to significantly increase hiring vs. 54% that expect to main current levels and 12% that expect to decrease levels.

In fact, the areas in which Latin American CEOs expect to increase or significantly increase investment over the next 12 months are:

Infographic listing the top five areas where Latin American CEOs expect to increase or significantly increase investment over the next 12 months. The areas and corresponding percentages are: Digital transformation and emerging technology adoption (50%), Automation and digitalization of core processes (48%), Upgrading data analytics and business intelligence capabilities (45%), Enhancing cybersecurity and IT infrastructure (44%), and Upskilling and reskilling programs for the existing workforce (41%). Each category is accompanied by a relevant icon.

#5 Encouraging Innovation—to a Point

Innovation is back on the agenda — but many leaders admit they’re inconsistent at turning ideas into repeatable results.

For example, HLB reports only 17% of companies consider themselves successful innovators, with 48% saying they will actively encourage a culture of innovation this year.

Bar chart showing actions companies are taking in 2025 to improve innovation. Top strategies include encouraging a culture of innovation (48%), cross-functional collaboration (38%), analyzing customer behavior data (35%), allocating budget and resources (30%), and collaborating with other enterprises (26%). Other actions include re-mapping the customer journey (23%), involving customers in design (16%), using predictive analytics (15%), customer segmentation (14%), rapid prototyping (14%), setting up innovation labs (12%), and creating customer advisory boards (8%). Source: HLB Survey of Business Leaders 2025.

Despite the intention to encourage innovation, only 30% plan to set aside the budget and resources—and only 12% plan to set up an innovation lab.

However, regardless of financial commitment, the EY data suggests that innovation is a priority for LatAm business leaders, coming in second after AI:

Bar chart showing the trends Latin American businesses consider most relevant for their future in 2025. Top trends include the impact of AI in new areas (80.0%), focus on innovation (79.2%), technology-driven productivity (78.7%), cybersecurity and data protection (76.9%), digitization and Industry 4.0 (75.7%), and data as a cross-cutting asset (75.0%). Other notable trends are adaptation to new regulations (66.1%), increased legislative requirements (56.8%), business ecosystems and cooperation (52.5%), and remote or hybrid work (48.9%). Source: EY, Desafíos y tendencias de las empresas en Latinoamérica en 2025.

Latin America Consumer Insights Market Research

The Untapped Power of Consumer Insights in Latin America

How B2B firms in Latin America use consumer insights and market research to leverage their strategy

Next Steps

While these surveys shed interesting light on the thinking of Latin America’s leaders, your company’s decisions for 2026 require a deeper live.

This is why we’re offering customized 2026 Forecast Presentations for Latin America.

By reaching out to us, companies can arrange for AMI’s Managing Director, John Price, to create and offer a forecast presentation for your leadership team—either live or via a video conferencing platform like Zoom or Teams.

The forecast will cover not only the macroeconomic environment but also what YOUR specific company can expect in YOUR industry in YOUR key markets that you operate in. This insight-packed presentation will help you understand the opportunities and challenges ahead as 2026 unfolds, whether it’s tariffs, industry trends, market disruptors, the impact of elections and much more.

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Americas Market Intelligence
AMI provides competitive intelligence, consumer insights and business intelligence for a wide variety of firms operating in both B2B and B2C channels in Latin America. Core industry practices: Payments, Logistics, Energy, Mining, Consumer & Retail, and Insurance. +3,000 projects in over 30 LAC markets.
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