Americas Market Intelligence

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Logistics Challenges in the Online Customer Journey in Latin America

An infographic breakdown across 6 key markets

Access strategic data you can apply to your planning, business development, and marketing—at no charge.

Logistics Challenges in the Online Customer Journey in Latin America


  • Brazilians increase their e-commerce spending by as much as 475% when returns are free.
  • Free/cheap shipping or flexible returns are the top motivators to get Argentines to shop online.
  • 34% of offline shoppers in Mexico would shop online if delivery times were shorter.
  • In Colombia, pay-on-delivery could increase e-commerce sales by 10-15%.
  • For Chileans, top e-commerce complaints include products arriving damaged or receiving the wrong product.
  • 2 key reasons Guatemalans don’t shop online are delivery delays and high shipping costs.

Clearly, logistics services have a powerful impact on LatAm e-commerce.


But until now, it’s been hard to know the areas where this impact is felt, how this impact changes from country to country and what advantages/disadvantages this presents for companies.


That’s why we created this report.

 
We didn’t want to offer pages and pages of long, drawn-out analysis.


Instead, in Logistics Challenges in the Online Customer Journey in Latin America, the numbers tell the story.


With a quick scroll, you can easily understand how logistics affect e-commerce in 6 different markets:


  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Guatemala
  • Mexico

And within seconds, you access strategic data you can apply to your planning, business development, and marketing—at no charge.


Don’t miss downloading this free resource, which is best suited for strategically minded:


  • 3PL and 4PL operators
  • Last-mile delivery specialists
  • Major international shippers
  • Freight forwarders
  • Supply chain managers
  • Warehousing specialists
  • E-commerce merchants, including those on marketplaces
  • Digital marketers (who can use this report to drive strategies)

Just fill out the form and the report will be delivered to your inbox within a couple of minutes.


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Americas Market Intelligence

About Americas Market Intelligence (AMI)

With 30 years of experience handling more than 3,000 engagements in a wide range of industries, AMI is the leading market intelligence firm in Latin America. Its analysts specialize in providing clients with ground level intelligence that aids their decision making as they strive to achieve top line growth, mitigate risk and optimize performance. AMI’s most sought-after services include competitive intelligence, consumer insights, risk assessment (political, economic, local community), market share analysis, opportunity benchmarking, brand awareness studies and much more. Explore more at AMI’s website.

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